M&K Heating and Cooling Services has been in business in Las Vegas since May of 2007. The owner, Mike Hope, originally envisioned the company as an independent consultation service to provide an unbiased diagnosis of what was wrong with the air conditioner. Homeowners immediately felt a trust that seemed to be lost in Las Vegas and requested him to do the service and make the repairs himself. This blossomed into the full-blown Heating, Ventilation, Air Conditioning and Refrigeration service company we have today.
This company was founded on the principles of Quality, Honesty and Integrity. M&K’s business model has always and forever will be based off of these founding principles. When we started, our marketing plan was simple; fix the problem and make the customer happy. The idea was to grow our business through “word of mouth.” This led to joining a BNI chapter, which passes referrals to other business owners. That turned out to be the best marketing decision as it has led to hundreds of thousands of dollars worth of business.
In 2010, we were invited by Bryant to become a Factory Authorized Dealer (FAD). This was a turning point for M&K, as Bryant is very selective of their FAD’s and has very restrictive requirements to remain as an FAD. In 2012, we added the commercial refrigeration service to our product line. This move opened up a whole new market to further our growth. Recently, we also added a duct cleaning division to the company, based primarily on existing customer requests.
As our company continues to expand, we have always remained true to our core values, as that is what separates us from our competition.